Workflow & Business Process Automation
Connect your tools and eliminate manual hand-offs across sales, operations and finance.
- 2–8 weeks
We map your processes, remove unnecessary steps and automate the rest: approvals, notifications, data syncing, reporting and onboarding across the tools your team already uses.
Where judgement is needed, AI steps classify, summarise or draft — with people approving the decisions that matter.
What's included
- Process mapping and redesign
- Cross-system automations
- AI classification and summarisation steps
- Approvals and notifications
- Error handling and monitoring
Deliverables
- 01Automated workflows
- 02Process documentation
- 03Monitoring and alerts
Technologies
- Node.js
- OpenAI
- Python
AI delivery process
A de-risked path from AI idea to a measured, production-grade system.
- 011 week
Discovery
We map the workflow, the decisions inside it and the business case, so AI is applied where it pays back.
- Use-case map
- ROI model
- Success metrics
- 021–3 weeks
Data
We audit, clean and structure the knowledge, documents and system data the model will rely on — securely.
- Data audit
- Knowledge base
- Access & privacy plan
- 032–3 weeks
Prototype
A working prototype on your real data within weeks, tested with the people who will actually use it.
- Working prototype
- Prompt & retrieval design
- User feedback
- 042–6 weeks
Integration
We connect the AI to your CRM, help desk, ERP or internal tools with the guardrails production needs.
- API integrations
- Human hand-off flows
- Guardrails
- 051–2 weeks
Evaluation
Automated evaluations and human review measure accuracy, safety, latency and cost before go-live.
- Evaluation suite
- Accuracy report
- Cost projections
- 06Ongoing
Production
Launch with monitoring, analytics and continuous improvement as your data and needs evolve.
- Monitoring
- Usage analytics
- Improvement roadmap
Recent AI projects
+42%Onboarding completionKovara FinanceSaaS2026
A digital banking platform built for trust and speed
We designed and engineered Kovara's customer banking platform and admin console — onboarding, payments, insights and AI-assisted support — with bank-grade security and sub-second performance.
- Web
- AI
65%Enquiries resolved automaticallyLumora HealthAutomation2026
An AI patient assistant that resolves 65% of enquiries
A privacy-first AI assistant that answers patient questions, manages appointments and routes clinical topics to staff — integrated with Lumora's booking and CRM systems.
- Web
- AI
Related services
AI Chatbots & Virtual Assistants
On-brand assistants for your website, WhatsApp and internal tools that answer, act and hand off gracefully.
- Website, WhatsApp and Messenger channels
- Answers grounded in your knowledge base
- Actions via secure integrations
4–8 weeksFrom $6,000Customer Support Automation
Resolve routine tickets automatically and give agents AI copilots for everything else.
- Automatic ticket resolution
- Triage, tagging and routing
- Agent reply suggestions
4–10 weeksRAG & AI Knowledge Search
Retrieval-augmented AI that answers accurately from your documents — with citations.
- Document ingestion and syncing
- Hybrid vector and keyword search
- Reranking and citations
4–10 weeks
Common questions
Is our data safe when using AI models?
Yes. We use enterprise API agreements that exclude your data from model training, encrypt data in transit and at rest, apply role-based access and can deploy private or regional models when compliance requires it.
How do you make sure the AI gives accurate answers?
We ground responses in your approved knowledge with retrieval and citations, test against evaluation sets built from real questions, set confidence thresholds and route uncertain cases to people. Accuracy is monitored continuously after launch.
Which AI models do you work with?
We're model-agnostic. We regularly build with OpenAI, Claude and Gemini as well as open-source models, and select the best option per task based on quality, speed, cost and data requirements.
Have a project in mind?
Tell us where you want to go. We'll map the fastest route there — design, engineering, growth and AI included.