New: AI support assistants that resolve up to 65% of tickets automatically.See how
Deploy an AI assistant trained on your knowledge that answers accurately, takes action in your systems and hands off to your team when it matters.
Built with OpenAI, Claude and Gemini — with enterprise-grade privacy
Trusted by teams in healthcare, retail and finance
Responses come from your approved knowledge with citations — not guesses.
Book appointments, check orders and update tickets through secure integrations.
Sensitive or complex conversations reach your team with full context.
Website, WhatsApp, Messenger and your help desk from one assistant.
Serve customers in their language with consistent quality.
Enterprise model agreements, encryption and role-based access.
The assistant understands the request, checks live order data and replies with a personalised resolution.
ai-agent / support
RunningHi, I ordered the wireless headphones five days ago and tracking hasn't updated. Can you check order #48213?
Understand
Intent: order status · Sentiment: frustrated · Order #48213 detected
Retrieve
Order, shipment events and delivery policy pulled from the store and carrier
Reason
Carrier delay at regional hub, still within SLA, eligible for a goodwill code
Respond
Personalised reply drafted with tracking link and a 10% discount code
Update CRM
Ticket resolved, tagged “carrier-delay”, satisfaction survey scheduled
Thanks for your patience, Sarah! Your headphones are at the carrier's regional hub and are now scheduled for delivery on Thursday. Here's your live tracking link — plus a 10% code for the wait: THANKYOU10.
We map the workflow, the decisions inside it and the business case, so AI is applied where it pays back.
We audit, clean and structure the knowledge, documents and system data the model will rely on — securely.
A working prototype on your real data within weeks, tested with the people who will actually use it.
We connect the AI to your CRM, help desk, ERP or internal tools with the guardrails production needs.
Automated evaluations and human review measure accuracy, safety, latency and cost before go-live.
Launch with monitoring, analytics and continuous improvement as your data and needs evolve.
Lumora HealthHealthcare12 weeks
How a privacy-first AI assistant, grounded in approved patient information and integrated with scheduling, transformed support across 18 clinics.
“AISOFTAGENCY didn't sell us an AI demo — they redesigned our patient support workflow around it. Within three months the assistant was resolving most routine enquiries, and our team finally had time for the conversations that need a human.”
Amira HaddadYes. We use enterprise API agreements that exclude your data from model training, encrypt data in transit and at rest, apply role-based access and can deploy private or regional models when compliance requires it.
We ground responses in your approved knowledge with retrieval and citations, test against evaluation sets built from real questions, set confidence thresholds and route uncertain cases to people. Accuracy is monitored continuously after launch.
We're model-agnostic. We regularly build with OpenAI, Claude and Gemini as well as open-source models, and select the best option per task based on quality, speed, cost and data requirements.
A focused assistant grounded in your knowledge base can be live in four to six weeks. Integrations with order systems, CRMs or help desks typically add two to four weeks.
Share a few details and we'll come back with automation opportunities, expected impact and a rollout plan.