Terms of Service
The terms that govern the use of the AISOFTAGENCY website and our services.
Last updated: 15 September 2026
These Terms govern your use of the AISOFTAGENCY website and the general terms under which we provide services. Individual projects are also governed by the proposal or statement of work agreed with each client, which takes precedence if there is any conflict.
Use of our website
You may use our website for lawful purposes only. You must not attempt to gain unauthorised access to our systems, interfere with the website's operation, upload malicious code or collect content at scale without our permission.
Proposals and engagements
Estimates provided on our website or through our project estimator are indicative and non-binding. Binding commitments, including scope, timelines and fees, are only created by a signed proposal, statement of work or contract.
Intellectual property
Content on this website belongs to AISOFTAGENCY or its licensors. For client work, ownership of the agreed deliverables transfers to the client on full payment unless otherwise agreed in writing. We retain ownership of our pre-existing tools, libraries and know-how and grant clients a licence to use them as part of the deliverables. Unless agreed otherwise, we may showcase non-confidential work in our portfolio.
Client responsibilities
Clients agree to provide timely feedback, accurate information and access, and confirm they have the rights to any materials they supply for use in a project.
Fees and payment
Fees are set out in each proposal. Unless otherwise agreed, invoices are due within 14 days. We may pause work on overdue accounts after giving notice.
Confidentiality
Both parties agree to keep each other's confidential information private and to use it only for the purposes of the engagement. We are happy to sign a mutual non-disclosure agreement before discussing sensitive projects.
Third-party services
Our solutions may rely on third-party platforms such as hosting providers, payment processors and AI model providers. Their terms apply to your use of those services, and we are not responsible for their availability or changes.
AI-generated output
AI systems we build are tested and monitored, but their outputs can contain errors. Clients remain responsible for decisions made using those outputs and should maintain appropriate human oversight for high-impact use cases.
Warranties and disclaimers
Our website is provided “as is”. We perform our services with reasonable skill and care in accordance with the agreed specification. Except as expressly stated, no other warranties are given.
Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential losses, including loss of profits or data. Our total liability for any engagement is limited to the fees paid for the relevant services in the twelve months before the claim.
Termination
Either party may end an engagement in accordance with the applicable proposal or statement of work. Fees for work performed up to termination remain payable.
Governing law
These Terms are governed by the law specified in your signed agreement or, if none is specified, the laws of the country in which AISOFTAGENCY Ltd. is registered.
Changes to these terms
We may update these Terms from time to time. Continued use of the website after changes means you accept the updated Terms.
Contact
Questions about these Terms? Email legal@aisoftagency.com.