Customer Support Automation
Resolve routine tickets automatically and give agents AI copilots for everything else.
- 4–10 weeks
We automate the repetitive layer of support — order status, account questions, returns and troubleshooting — while triaging, tagging and summarising complex tickets for your agents.
Integrated with your help desk and commerce systems, the automation improves response times and customer satisfaction without adding headcount.
What's included
- Automatic ticket resolution
- Triage, tagging and routing
- Agent reply suggestions
- Zendesk, Freshdesk and Intercom integrations
- Quality and CSAT monitoring
Deliverables
- 01Support automation workflows
- 02Agent copilot
- 03Performance reporting
Technologies
- Node.js
- OpenAI
- Claude by Anthropic
AI delivery process
A de-risked path from AI idea to a measured, production-grade system.
- 011 week
Discovery
We map the workflow, the decisions inside it and the business case, so AI is applied where it pays back.
- Use-case map
- ROI model
- Success metrics
- 021–3 weeks
Data
We audit, clean and structure the knowledge, documents and system data the model will rely on — securely.
- Data audit
- Knowledge base
- Access & privacy plan
- 032–3 weeks
Prototype
A working prototype on your real data within weeks, tested with the people who will actually use it.
- Working prototype
- Prompt & retrieval design
- User feedback
- 042–6 weeks
Integration
We connect the AI to your CRM, help desk, ERP or internal tools with the guardrails production needs.
- API integrations
- Human hand-off flows
- Guardrails
- 051–2 weeks
Evaluation
Automated evaluations and human review measure accuracy, safety, latency and cost before go-live.
- Evaluation suite
- Accuracy report
- Cost projections
- 06Ongoing
Production
Launch with monitoring, analytics and continuous improvement as your data and needs evolve.
- Monitoring
- Usage analytics
- Improvement roadmap
Recent AI projects
+42%Onboarding completionKovara FinanceSaaS2026
A digital banking platform built for trust and speed
We designed and engineered Kovara's customer banking platform and admin console — onboarding, payments, insights and AI-assisted support — with bank-grade security and sub-second performance.
- Web
- AI
65%Enquiries resolved automaticallyLumora HealthAutomation2026
An AI patient assistant that resolves 65% of enquiries
A privacy-first AI assistant that answers patient questions, manages appointments and routes clinical topics to staff — integrated with Lumora's booking and CRM systems.
- Web
- AI
Related services
AI Chatbots & Virtual Assistants
On-brand assistants for your website, WhatsApp and internal tools that answer, act and hand off gracefully.
- Website, WhatsApp and Messenger channels
- Answers grounded in your knowledge base
- Actions via secure integrations
4–8 weeksFrom $6,000RAG & AI Knowledge Search
Retrieval-augmented AI that answers accurately from your documents — with citations.
- Document ingestion and syncing
- Hybrid vector and keyword search
- Reranking and citations
4–10 weeksDocument Processing & Data Extraction
Read invoices, contracts, forms and reports automatically and push clean data into your systems.
- Classification and routing
- Field and table extraction
- Validation against business rules
4–8 weeks
Common questions
Is our data safe when using AI models?
Yes. We use enterprise API agreements that exclude your data from model training, encrypt data in transit and at rest, apply role-based access and can deploy private or regional models when compliance requires it.
How do you make sure the AI gives accurate answers?
We ground responses in your approved knowledge with retrieval and citations, test against evaluation sets built from real questions, set confidence thresholds and route uncertain cases to people. Accuracy is monitored continuously after launch.
Which AI models do you work with?
We're model-agnostic. We regularly build with OpenAI, Claude and Gemini as well as open-source models, and select the best option per task based on quality, speed, cost and data requirements.
Have a project in mind?
Tell us where you want to go. We'll map the fastest route there — design, engineering, growth and AI included.